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1
What materials are used to make your candles?
Our scented candles are crafted using high-quality, non-toxic wax, such as soy wax or paraffin wax, premium fragrance oils, and lead-free cotton wicks. We prioritize using natural and sustainable materials in our candle production to ensure a clean and safe burning experience.
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2
Do your candles come with any safety certificates?
Yes, our scented candles are manufactured in compliance with safety standards and regulations. They are tested for safety and quality, and we ensure that our products meet or exceed industry standards.
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3
Are your candles suitable for individuals with allergies or sensitivities?
Our scented candles are formulated to be safe for most individuals, but we recommend that customers with specific allergies or sensitivities review the list of ingredients and test a small area before using the candles extensively. We also offer unscented candle options for those with fragrance sensitivities.
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4
What shipping options are available for your candles?
We offer various shipping options, including standard and expedited shipping, depending on the customer’s location and preferences. International shipping may also be available for customers outside our primary market.
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5
How are your scented candles packaged for shipping?
Our candles are carefully packaged to ensure they arrive in excellent condition. We use protective packaging materials to prevent breakage or damage during transit. Additionally, we strive to use eco-friendly and recyclable packaging materials whenever possible.
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6
Do you offer wholesale or bulk shipping for your candles?
Yes, we offer wholesale and bulk shipping options for businesses, retailers, and event planners. Please contact our customer service team for more information on wholesale pricing and shipping arrangements.
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7
Can I track my candle shipment?
Yes, we provide tracking information for all shipped orders. Once your order is processed and shipped, you will receive a tracking number to monitor the status of your delivery.
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8
Do you offer expedited shipping for urgent orders?
Yes, we offer expedited shipping options for customers who require faster delivery. Additional charges may apply for expedited shipping services.
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9
Do you offer customization services for candles?
Yes, we offer customization services for scented candles, including personalized labels, custom scents, and unique packaging. Whether for special events, corporate gifts, or retail purposes, we can work with you to create custom candles that align with your specific requirements.
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10
What customization options are available for candles?
Our customization options include creating custom scents, designing unique labels and packaging, and producing candles in various shapes and sizes. We can also accommodate specific branding and messaging requirements for corporate or promotional purposes.
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11
How can I request customization for candles?
To request customization for candles, please reach out to our customer service. We will work closely with you to understand your customization needs and provide tailored solutions to meet your requirements.